EmailVerify — Terms of Service Effective Date: July 10, 2025 Last Updated: March 26, 2026 (Section 6 updated to address postpayment fraud and non-payment liability) These Terms of Service ("Terms") govern your access to and use of the EmailVerify application ("App") provided by EmailVerify ("we", "us", "our"). By installing or using the App, you ("Merchant", "you") agree to be bound by these Terms. If you do not agree, you must not install or use the App. --- 1. DESCRIPTION OF SERVICE EmailVerify is a Shopify application that provides automated email address verification for Shopify store customer lists. The App checks customer email addresses against our verification infrastructure and writes the results back to your Shopify store as customer tags. The App is provided as a software-as-a-service tool. We reserve the right to modify, suspend, or discontinue any aspect of the App at any time, with reasonable notice where practicable. --- 2. ELIGIBILITY AND ACCOUNT You must have a valid Shopify store and be authorised to enter into binding agreements on behalf of your business to use the App. By installing the App, you represent and warrant that you meet these requirements. --- 3. ACCEPTABLE USE You agree to use the App only for lawful purposes and in accordance with these Terms. You must not: - Use the App to process data in violation of applicable privacy, data protection, or anti-spam laws, including GDPR, UK GDPR, CAN-SPAM, CASL, or equivalent local regulations. - Attempt to reverse-engineer, decompile, disassemble, or derive the source code of the App. - Resell, sublicense, or otherwise transfer access to the App to any third party. - Use the App to process data that you do not have the legal right to process. - Attempt to circumvent any rate limits, security controls, or access restrictions. - Use the App in any way that could damage, disable, or impair our infrastructure or interfere with other users. You are solely responsible for ensuring that your collection and use of customer email data — including using verification results in your marketing activities — complies with all laws applicable to your business and your customers. --- 4. DATA PROCESSING AND PRIVACY Your use of the App is subject to our Privacy Policy, available at https://emailverify.tools/policy.txt, which is incorporated into these Terms by reference. By installing the App, you acknowledge that: a) You act as the data controller in respect of your customers' personal data. b) We act as a data processor, processing customer email addresses on your behalf solely to provide the verification service. c) You are responsible for having a lawful basis to share your customers' email addresses with us for processing. d) You are responsible for informing your customers about how their data is used, including for email verification, in your own privacy notices. --- 5. THIRD-PARTY SERVICES The App relies on third-party email verification providers to deliver its core functionality. We do not guarantee the accuracy, uptime, or availability of these providers. We are not liable for any errors, inaccuracies, or failures attributable to third-party verification services. Shopify manages all billing and payment processing for the App. We are not a party to payment transactions and are not liable for any billing disputes, which must be resolved through Shopify's platform. --- 6. BILLING AND PAYMENT All subscription fees, billing cycles, and payment processing are handled exclusively by Shopify in accordance with Shopify's billing terms. By enabling a paid plan through the App, you authorise Shopify to charge you in accordance with the pricing displayed at the time of subscription. We do not issue refunds for partial subscription periods unless required by applicable law. If you believe a billing error has occurred, contact Shopify support or us at support@emailverify.tools and we will work to resolve the issue in good faith. Free tier usage is subject to the verification limits stated in the App at the time of use. We reserve the right to modify free tier limits with reasonable notice. PAYMENT OBLIGATIONS AND FRAUD PREVENTION The App operates on a postpayment model, meaning verification credits are consumed before the corresponding billing cycle payment is collected by Shopify. By using the App on any paid tier or beyond the free tier limits, you unconditionally acknowledge and accept the following: a) Personal payment obligation. Your obligation to pay for App usage is a direct contractual obligation owed to EmailVerify, independent of whether Shopify is able to successfully collect payment from your store. If Shopify fails to process a payment for any reason — including an invalid, expired, blocked, or fraudulent payment method — your debt to EmailVerify remains valid and enforceable, and you remain personally liable for the outstanding amount. b) Accurate store and account information. You warrant that all information provided during store setup and App installation is accurate, complete, and truthful. You must not use the App through a store that was created with false or fictitious business details, an invalid payment method, or with intent to avoid payment obligations. c) Fraudulent or bad-faith use. Any use of the App through a store created with fraudulent details, a payment method known to be invalid or blocked, or with the intent of obtaining verification services without payment constitutes fraud and a material breach of these Terms. We reserve the right to pursue all available legal remedies to recover outstanding amounts, including but not limited to civil debt recovery, reporting to relevant authorities, and blocking access across all stores associated with the same individual, company, or payment method. d) Right to suspend for non-payment. If a payment fails and is not resolved within 7 days of our notification, we may immediately suspend or terminate your access to the App without further notice. Suspension does not extinguish your outstanding payment obligation. e) Recovery of costs. In the event that we are required to take steps to recover an unpaid debt — including engaging legal counsel or a debt collection service — you agree to bear all reasonable costs of recovery in addition to the outstanding principal amount. f) Right to withhold service. We reserve the right to refuse installation or to terminate access for any store that we, in our reasonable discretion, believe presents a material risk of non-payment or fraudulent use, including stores with a history of payment failures across the Shopify platform. --- 7. NO WARRANTIES THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: - ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. - THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. - THAT VERIFICATION RESULTS WILL BE 100% ACCURATE OR CURRENT. - THAT USE OF THE APP WILL ENSURE LEGAL COMPLIANCE WITH ANY APPLICABLE LAW OR IMPROVE DELIVERABILITY OUTCOMES. Email verification is a probabilistic process. Results should be used as an informational tool — not as your sole basis for legal, compliance, or business-critical decisions. --- 8. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: a) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. b) OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF: (i) THE TOTAL FEES PAID BY YOU FOR THE APP IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) EUR 50. c) THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law. --- 9. INDEMNIFICATION You agree to indemnify, defend, and hold harmless EmailVerify and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: - Your use of the App in violation of these Terms. - Your violation of any applicable law or regulation, including privacy and data protection laws. - Your infringement of any third-party rights. - Any fraudulent, deceptive, or bad-faith conduct in connection with your use of the App, including use of false account details or invalid payment methods. - Any unpaid amounts owed to EmailVerify as a result of failed payment processing, including all associated recovery costs. --- 10. TERMINATION Either party may terminate this agreement at any time. You may terminate by uninstalling the App through your Shopify admin panel. We may suspend or terminate your access to the App: - Immediately, in cases of material breach of these Terms, legal or regulatory requirements, or security threats. - With 7 days' notice, for other reasons at our discretion. Upon termination, your right to use the App ceases immediately. We will delete or anonymise your store's data within 30 days of termination, in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination (including Sections 7, 8, 9, and 12) will survive. --- 11. MODIFICATIONS TO TERMS We may revise these Terms at any time. When we make material changes, we will update the "Last Updated" date above and notify you via the App dashboard or email with reasonable advance notice. Your continued use of the App after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the App and uninstall it. --- 12. GOVERNING LAW AND DISPUTE RESOLUTION These Terms and any dispute arising out of or related to them or the App shall be governed by and construed in accordance with the laws of the European Union and the laws applicable in the jurisdiction where the operator of EmailVerify is established, without regard to conflict of law principles. Before initiating formal legal proceedings, you agree to contact us at support@emailverify.tools to attempt to resolve the dispute in good faith. If the dispute cannot be resolved informally within 30 days, either party may pursue available legal remedies. Nothing in this section limits your rights as a consumer or small business under mandatory applicable law in your jurisdiction. --- 13. SEVERABILITY If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect. --- 14. ENTIRE AGREEMENT These Terms, together with the Privacy Policy, constitute the entire agreement between you and EmailVerify regarding the App and supersede all prior agreements, representations, and understandings relating to the same subject matter. --- 15. CONTACT For questions, concerns, or legal notices: Email: support@emailverify.tools Website: https://emailverify.tools