EmailVerify — Terms of Service Effective Date: July 10, 2025 Last Updated: July 9, 2026 (Refund policy clarified — see Section 6) These Terms of Service ("Terms") govern your access to and use of the EmailVerify application ("App") provided by EmailVerify ("we", "us", "our"). By installing or using the App, you ("User", "you") agree to be bound by these Terms. If you do not agree, you must not install or use the App. --- 1. DESCRIPTION OF SERVICE EmailVerify is an application that provides automated email address verification for your contact and customer lists. The App checks email addresses against our verification infrastructure and writes the results back to your account as contact labels or tags. The App is provided as a software-as-a-service tool. We reserve the right to modify, suspend, or discontinue any aspect of the App at any time, with reasonable notice where practicable. --- 2. ELIGIBILITY AND ACCOUNT You must have a valid account on the platform through which you access the App and be authorised to enter into binding agreements on behalf of your business to use the App. By installing the App, you represent and warrant that you meet these requirements. --- 3. ACCEPTABLE USE You agree to use the App only for lawful purposes and in accordance with these Terms. You must not: - Use the App to process data in violation of applicable privacy, data protection, or anti-spam laws, including GDPR, UK GDPR, CAN-SPAM, CASL, or equivalent local regulations. - Attempt to reverse-engineer, decompile, disassemble, or derive the source code of the App. - Resell, sublicense, or otherwise transfer access to the App to any third party. - Use the App to process data that you do not have the legal right to process. - Attempt to circumvent any rate limits, security controls, or access restrictions. - Use the App in any way that could damage, disable, or impair our infrastructure or interfere with other users. You are solely responsible for ensuring that your collection and use of contact and customer email data — including using verification results in your marketing activities — complies with all laws applicable to your business and your contacts or customers. --- 4. DATA PROCESSING AND PRIVACY Your use of the App is subject to our Privacy Policy, available at https://emailverify.tools/policy.txt, which is incorporated into these Terms by reference. By installing the App, you acknowledge that: a) You act as the data controller in respect of your customers' personal data. b) We act as a data processor, processing customer email addresses on your behalf solely to provide the verification service. c) You are responsible for having a lawful basis to share your customers' email addresses with us for processing. d) You are responsible for informing your customers about how their data is used, including for email verification, in your own privacy notices. --- 5. THIRD-PARTY SERVICES The App relies on third-party email verification providers to deliver its core functionality. We do not guarantee the accuracy, uptime, or availability of these providers. We are not liable for any errors, inaccuracies, or failures attributable to third-party verification services. The platform through which you access the App (such as Shopify or Wix) manages all billing and payment processing. We are not a party to payment transactions and are not liable for any billing disputes, which must be resolved through the respective platform. --- 6. BILLING AND PAYMENT All subscription fees, billing cycles, and payment processing are handled exclusively by the platform through which you access the App (such as Shopify or Wix), in accordance with that platform's billing terms. By enabling a paid plan through the App, you authorise the applicable platform to charge you in accordance with the pricing displayed at the time of subscription. Free tier usage is subject to the verification limits stated in the App at the time of use. We reserve the right to modify free tier limits with reasonable notice. REFUND POLICY a) Verification work is performed in real time, by third parties. When you submit email addresses for verification, the App forwards them immediately to one or more third-party verification providers, who charge us for that work as soon as it is completed — regardless of the result returned. Once a verification has been completed, the amount we owe the provider for it has already been paid or become payable, and that amount is not something we can recover. b) Completed verifications are non-refundable. Because of (a), we are not able to refund credits or fees for any email address that has already been verified (i.e., for which a result — deliverable, undeliverable, risky, unknown, or otherwise — has already been returned by the App), including where you are dissatisfied with the accuracy of the result. This limitation reflects a real constraint on our ability to refund, not a policy choice to avoid doing so. c) Unused credits may be refunded. Where you have paid in advance for verification credits and a portion of those credits has not yet been submitted to a verification provider at the time of a valid cancellation or refund request, we will refund the unused portion, subject to any fees already incurred and the billing mechanics of the platform through which you access the App. d) Discretionary refunds. Notwithstanding (b), we may, at our sole discretion, issue a full or partial refund even for completed verifications where, for example: - a verified technical error or bug in the App caused verifications to be duplicated, wasted, or otherwise consumed without a usable result; - you were charged in error or for an amount you did not authorise; or - other circumstances that we determine, on a case-by-case basis, warrant an exception. Granting a discretionary refund in one case does not obligate us to do so in any other case, and does not waive (b). To request a refund, contact support@emailverify.tools within 30 days of the relevant charge, including enough detail (affected email addresses, dates, and a description of the issue) for us to investigate. We may request supporting evidence and reserve the right to deny requests that do not meet the criteria above. All charges are billed and collected through the platform (such as Shopify or Wix) through which you access the App, and any refund is issued back through that same platform. If you believe a billing error has occurred, contact the platform's support or us at support@emailverify.tools and we will work to resolve the issue in good faith. PAYMENT OBLIGATIONS AND FRAUD PREVENTION The App operates on a postpayment model, meaning verification credits are consumed before the corresponding billing cycle payment is collected by the platform. By using the App on any paid tier or beyond the free tier limits, you unconditionally acknowledge and accept the following: a) Personal payment obligation. Your obligation to pay for App usage is a direct contractual obligation owed to EmailVerify, independent of whether the platform is able to successfully collect payment from your account. If the platform fails to process a payment for any reason — including an invalid, expired, blocked, or fraudulent payment method — your debt to EmailVerify remains valid and enforceable, and you remain personally liable for the outstanding amount. b) Accurate account information. You warrant that all information provided during account setup and App installation is accurate, complete, and truthful. You must not use the App through an account that was created with false or fictitious business details, an invalid payment method, or with intent to avoid payment obligations. c) Fraudulent or bad-faith use. Any use of the App through an account created with fraudulent details, a payment method known to be invalid or blocked, or with the intent of obtaining verification services without payment constitutes fraud and a material breach of these Terms. We reserve the right to pursue all available legal remedies to recover outstanding amounts, including but not limited to civil debt recovery, reporting to relevant authorities, and blocking access across all accounts associated with the same individual, company, or payment method. d) Right to suspend for non-payment. If a payment fails and is not resolved within 7 days of our notification, we may immediately suspend or terminate your access to the App without further notice. Suspension does not extinguish your outstanding payment obligation. e) Recovery of costs. In the event that we are required to take steps to recover an unpaid debt — including engaging legal counsel or a debt collection service — you agree to bear all reasonable costs of recovery in addition to the outstanding principal amount. f) Right to withhold service. We reserve the right to refuse installation or to terminate access for any account that we, in our reasonable discretion, believe presents a material risk of non-payment or fraudulent use, including accounts with a history of payment failures. --- 7. NO WARRANTIES THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: - ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. - THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. - THAT VERIFICATION RESULTS WILL BE 100% ACCURATE OR CURRENT. - THAT USE OF THE APP WILL ENSURE LEGAL COMPLIANCE WITH ANY APPLICABLE LAW OR IMPROVE DELIVERABILITY OUTCOMES. Email verification is a probabilistic process. Results should be used as an informational tool — not as your sole basis for legal, compliance, or business-critical decisions. --- 8. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: a) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. b) OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF: (i) THE TOTAL FEES PAID BY YOU FOR THE APP IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) EUR 50. c) THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law. --- 9. INDEMNIFICATION You agree to indemnify, defend, and hold harmless EmailVerify and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: - Your use of the App in violation of these Terms. - Your violation of any applicable law or regulation, including privacy and data protection laws. - Your infringement of any third-party rights. - Any fraudulent, deceptive, or bad-faith conduct in connection with your use of the App, including use of false account details or invalid payment methods. - Any unpaid amounts owed to EmailVerify as a result of failed payment processing, including all associated recovery costs. --- 10. TERMINATION Either party may terminate this agreement at any time. You may terminate by uninstalling the App through your platform's admin panel. We may suspend or terminate your access to the App: - Immediately, in cases of material breach of these Terms, legal or regulatory requirements, or security threats. - With 7 days' notice, for other reasons at our discretion. Upon termination, your right to use the App ceases immediately. We will delete or anonymise your store's data within 30 days of termination, in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination (including Sections 7, 8, 9, and 12) will survive. --- 11. MODIFICATIONS TO TERMS We may revise these Terms at any time. When we make material changes, we will update the "Last Updated" date above and notify you via the App dashboard or email with reasonable advance notice. Your continued use of the App after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the App and uninstall it. --- 12. GOVERNING LAW AND DISPUTE RESOLUTION These Terms and any dispute arising out of or related to them or the App shall be governed by and construed in accordance with the laws of the European Union and the laws applicable in the jurisdiction where the operator of EmailVerify is established, without regard to conflict of law principles. Before initiating formal legal proceedings, you agree to contact us at support@emailverify.tools to attempt to resolve the dispute in good faith. If the dispute cannot be resolved informally within 30 days, either party may pursue available legal remedies. Nothing in this section limits your rights as a consumer or small business under mandatory applicable law in your jurisdiction. --- 13. SEVERABILITY If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect. --- 14. ENTIRE AGREEMENT These Terms, together with the Privacy Policy, constitute the entire agreement between you and EmailVerify regarding the App and supersede all prior agreements, representations, and understandings relating to the same subject matter. --- 15. CONTACT For questions, concerns, or legal notices: Email: support@emailverify.tools Website: https://emailverify.tools